Our Client Services team provides unlimited support with training classes, videos and resources; and ongoing phone, email, and live chat coverage. We’re here for you during your event—no matter what day or time it takes place.
The Professional Event Support team is available if you need onsite expertise. They will train your staff and volunteers on bidding, registration and check-out—ensuring everyone is prepared when your guests arrive.
Greater Giving Partners include over 150 professional benefit auctioneers, event planners & consultants, and technology services to choose from—with our stamp of approval. Built on a foundation of trust and through leadership, Greater Giving’s extensive community reach is unparalleled in the industry.
We give back to nonprofits with ongoing educational resources and webinars; fundraising guides; engaging social media and blog posts; LinkedIn and Facebook user groups; our Apex: Greater Giving User Conference and Giving Tuesday campaign.
In 2002, at a community fundraising event in Portland, Oregon, Jeff Jetton was waiting to check-out of the event’s benefit auction. Frustrated by the wait, Jeff began to consider ways to shorten benefit auction check-out lines and so Auctionpay, Inc. was born. In October 2009, Auctionpay was acquired by Global Payments Inc. (Service. Driven. Commerce), and in January 2010 took another step in its evolution, becoming Greater Giving.
James has over 15 years of corporate finance experience. He started his career as a senior auditor at PricewaterhouseCoopers, moving from there to controller roles at software companies Summit Design, Inc., and First Insight, Inc. James then expanded his expertise as an independent consultant, with PricewaterhouseCoopers and World Oil Company among his clients before joining Greater Giving in 2004.
Matthew Craven has over ten years of sales and management experience. Prior to joining Greater Giving in 2006, he held various sales positions at Pitney Bowes, including Account Executive, Field Sales Manager and Area Sales Manager; and upon his departure he was a Senior Area Sales Manager for the San Francisco Bay Area and San Jose.
Prior to Pitney Bowes, Matthew was a founding partner in Student Safaris International, a community service and adventure travel program for high school students that won the AT&T Innovative Small Business award in 1999. He currently serves on the Ambassadors Board of Friends of the Children, a Portland, OR, nonprofit.
Tyson brings with him twenty plus years of software management, development, and architecture experience. He is an Agile Software Development advocate and has been organizing and coaching Scrum teams since 2007.
In 2018 he helped bring our Online Bidding product to market at scale and joined the Greater Giving team in fall of 2021. He also leads software development for another Global Payments company, Heartland School Solutions since 2009.
For over 20 years, David Hagland has designed enterprise class networking and computing environments for companies such as Intel, Tektronix, and Komatsu Electronic Metals. His experience includes voice over IP (VOIP) networks, large-scale server farms and quality assurance environments.
Early in his career, David focused on building customized computing solutions to meet specific high-demand requirements, including technology manufacturing lines and clean rooms. Prior to joining Greater Giving, David was the Director of Information Technology for eFusion, where he helped to pioneer the first customer service oriented VOIP portal solution.
Jill began her career with Greater Giving as Event Services Manager, where she worked closely with partners and clients to help them be more successful at their fundraising events. Building upon her product knowledge and content creation skills she moved to the marketing team as Product Marketing Manager, where she was responsible for establishing product positioning, corporate branding and creative management for the entire Greater Giving product line. In her current role she is proud to lead an accomplished marketing team in producing best-in-class fundraising resources that empower nonprofits and schools to further their missions.
Jill holds a BA in English, with a minor in Fine Arts at Oregon State University. She has also completed certifications in training and design from Portland State University, product marketing from Pragmatic Marketing; and is a certified yoga volunteer teacher. She adores her daughter, yoga and traveling the world.
Brian has been with Greater Giving for over 17 years and has held several roles within the company since he came onboard back in 2004. An alumni of the University of Oregon and Portland State University, Brian started out on our Operations team as an Event Fulfillment Coordinator managing the shipping and receiving inventory of our credit card terminal devices then moving into a supervisor role within our Client Services department as a Team Supervisor in 2011. In 2016, he was promoted into the role of Senior Manager of Client Services where he was able to initiate key programs and truly start to build a world-class support organization that saw significant improvements in core contact center metrics by reducing average speed of answer and abandon rate by 50% as well as reducing overall inbound call volume by double digit percentages year-over-year.
Brian was promoted to Director of Client Services in 2021 and now oversees the strategy, planning and execution of the overall customer experience at Greater Giving. Brian's main focus is to deliver seamless support across all stages and touchpoints in the client journey and ensuring that our clients are highly satisfied with the services they receive from us. Brian also takes great pride in hiring and developing high level talent within his department that truly cares about wanting to help our amazing clients raise as much money as possible and meet their fundraising goals.
Brian leads each day by one of his favorite quotes “Customers will never love a company until the employees love it first.” - Simon Sinek
Ryan joined the Greater Giving team in 2021 and brings over 12 years of software product management knowledge and expertise to Greater Giving. Over the years he's managed applications and platforms from risk management to e-commerce supply chains. Ryan helps grow and strengthen Greater Giving through strategic innovation, feature enhancements, and enhancing the user experience for our growing platform.
Ryan lives in Las Vegas, Nevada. He has a Business Management degree from Western Governors University. Ryan is active in his community and serves as a community outreach volunteer in the greater Las Vegas area.
At Greater Giving, our employees are passionate about helping nonprofits and schools be more successful at fundraising for their cause. And they also take this passion outside the office, by volunteering their personal time throughout the year.
Every winter our entire company teams up with different nonprofits in the community to lend a helping hand. This year we asked team members to describe what Greater Giving means to them in one word. Watch the video to find out more.