Greater Giving Privacy Notice

Last Updated: February 05, 2025

Greater Giving, Inc. (“Greater Giving,” “us”, “we” or “our”), a Global Payments company, provides products and services (“Services”) to support nonprofit organizations and schools (our “Customers”) in their fundraising efforts. The individuals who engage with our Customers and contribute to their fundraising efforts through use of our Services are “End Users” of our Service.

We respect your rights and preferences regarding data privacy. In this Privacy Notice (“Notice”), we describe how we collect, use, and disclose personal information about our Customers, as well as End Users who interact with Greater Giving websites, forums and blogs (“Sites”), our mobile applications (“Apps”), or other products and services (collectively, “Services”) for the purpose of participating in our Customers’ fundraising efforts.

This Notice applies to the Services provided by Greater Giving on its own behalf or in combination with one of its parent companies, affiliates, or subsidiaries. Greater Giving maintains specific privacy notices for job applicants, employees, and contractors through Global Payments. If you are a job applicant, employee, or contractor and need a copy of the applicable privacy notice, please contact us at [email protected].

In this Notice, we provide information about:

• PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
• SOURCES OF PERSONAL INFORMATION
• HOW WE DISCLOSE PERSONAL INFORMATION
• DATA SECURITY AND DATA RETENTION
• COOKIES AND OTHER TRACKING TECHNOLOGIES
• EXTERNAL LINKS
• OUR RELATIONSHIP WITH AFFILIATE COMPANIES
• CHILDREN
• YOUR LEGAL RIGHTS
• CHANGES AND UPDATES
• OTHER PROVISIONS
• CONTACT US
• REGION-SPECIFIC INFORMATION

Please be aware that not all of the information in this Notice will be directly applicable to our handling of your personal information. If you are a Greater Giving Customer, there may be additional terms that govern your use of the Services that are provided in the agreement you have with Greater Giving. This Notice provides an overview of the possible circumstances in which we interact with personal information about you. If you have any questions about our processing of personal information, please contact us at [email protected].

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

“Personal information” is information that identifies you as an individual or relates to an identifiable individual. Greater Giving collects personal information about two categories of individuals:

• Personal information about Greater Giving Customers or potential customers (“Customer Information”), and
• Personal information about End Users who use Greater Giving to support the fundraising efforts of our Customers (“End User Information”).

Greater Giving processes Customer Information and End User Information differently. We have a direct relationship with our Customers, and we process Customer Information for our own business purposes. In contrast, our relationship with End Users is indirect and based upon our relationship with our Customers. We process End User Information for our Customers’ business purposes, and in accordance with our Customers’ instructions. If you are an End User who has a relationship with one of our Customers, and you have a question about how personal information about you is collected, used, or disclosed, or would like to exercise any rights you may have with respect to personal information about you, please contact the Customer with whom you have a relationship directly.

Subject to Customer consent if required by law, we may collect the following categories and types of Customer Information as relevant to the Services with which a Customer is engaging:

• Basic Identifying Information, including your full name, postal address, e-mail address, phone number, username, or other similar identifiers.
• Device Information and Other Unique Identifiers, including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, or similar unique identifiers.
• Internet or Other Network Activity, including browsing or search history and information regarding your interactions with our Services.
• Geolocation Data, including information that permits us to determine your precise location, such as if you manually provide precise location information or enable your device to send us precise location information.
• Payment Information, including credit or debit card numbers.
• Commercial Information, including information about your organization, your access and purchase history with us, the Services we provide to you, and your preferences regarding products and related services which are of interest to you.
• Professional and Employment-Related Information, including your role or status with the organization with which you are affiliated.
• Information You Provide, including your communications with us and any other content you provide (such as if you report a problem with our Services or you participate in any blog, community, or forum on our Sites).
• Audio and Visual Information, including photographs, images, videos, and recordings of your voice (such as when we record calls or videos for quality assurance or other business activities).
• Inferences drawn from or created based on any of the information identified above, including Customer preferences, characteristics, or predispositions.

Greater Giving may also collect the following categories of End User Information on behalf of and as directed by our Customers:

• Basic Identifying Information, including your full name, postal address, e-mail address, phone number, username, or other similar identifiers.
• Demographic Data, including gender (if you choose to include a prefix before your name).
• Device Information and Other Unique Identifiers, including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, or similar unique identifiers.
• Internet or Other Network Activity, including browsing or search history and information regarding your interactions with our Services.
• Geolocation Information, including information that permits us to determine your precise location, such as if you manually provide precise location information or enable your device to send us precise location information.
• Payment Information, including credit or debit card numbers.
• Commercial Information, including records of registration activity, products, or services purchased and your preferences regarding products and related services which are of interest to you.
• Education Information, such as the educational institution attended, if provided voluntarily.
• Information You Provide, including your communications with us and any other content you provide (such as if you report a problem with our Services, you email us, or you participate in any blog, community, or forum on Greater Giving Event Software).
• Audio and Visual Information, including photographs, images, videos, and recordings of your voice (such as when we record calls or videos for quality assurance or other business activities).

How we use personal information. We use personal information about you to provide the Services. In providing the Services, we may use personal information about you for the following business purposes:

• To provide our Services
• Create, maintain or provide service for your account
• Process or fulfill requests from you
• Respond to customer service requests from you
• Send Customers whitepapers, updates, or notices about our organization, or emails about products or services that Customers have requested or we believe may be of interest
• Market to our Customers, subject to their consent if required by applicable law
• Verify personal information
• Conduct promotions our Customers have entered
• Process payments
• Undertake activities to maintain the quality, safety or integrity of the Services and to repair, improve, upgrade, or enhance our Services
• To conduct our operations and for other general business purposes
• To conduct audits and enable internal record keeping and administration of records
• Maintain data security, including detecting and responding to security incidents and protecting you, and us, from fraud and other malicious or illegal activity
• Monitor our Sites, including gathering usage data and other analytic information
• To personalize your experience on our Sites
• Other uses that are required for us to meet our legal, contractual or regulatory requirements
• Other uses as directed by Customers and subject to their privacy policy

When we rely on your consent as the legal basis for our processing of personal information, you may withdraw your consent as may be instructed in the Services, or by contacting us using the information in the Contact Us section, below.

Data Anonymization and Aggregation. Subject to your consent if required by law, we may anonymize or aggregate personal information so that you are not identified or identifiable from it, in order to use the anonymized or aggregated data. For example, we may use anonymized or aggregated data for statistical analysis including to analyze trends, for product development, and for risk assessments and cost analysis. We may disclose anonymized or aggregated data to our parent companies, subsidiaries, affiliates or with other third parties. This Notice does not restrict Greater Giving’s use or disclosure of any anonymized or aggregated information. Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

SOURCES OF PERSONAL INFORMATION

We collect personal information from the following categories of sources:

Information that you provide to us: We collect personal information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, if you register for an online account with us, then we may request your name, contact information and payment information. Providing us with personal information is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of the Services’ features.

Information collected from third parties:We may collect Customer Information from third parties in the course of providing our Services. For example, we may collect personal information like Customer name and contact information from a trade show organizer where a Customer attended such event.

Information collected through technology : When you visit our Sites or Apps, interact with an email we send to you, or use any of our Services, we may collect certain information automatically such as your account or device identifier, and usage information such as pages that you visit, information about links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. You have the ability to express your preference regarding some of the ways we collect information through technology in some of our Services (see “Cookies and Other Tracking Technologies ” for more information). When you download and use our Apps, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number. Subject to your consent where required by law, we may collect geolocation in the Apps for the purpose of enabling location-based services.

HOW WE DISCLOSE PERSONAL INFORMATION

Except as otherwise specified, we may disclose any of the categories of personal information about you in the manner and for the purposes described below:

• With Greater Giving affiliates where such disclosure is necessary to provide our Services or to manage our business.
• With non-affiliated service providers. For example, we disclose personal information to IT service providers who help manage our back office systems or administer our Sites and Apps. We also disclose personal information to service providers that provide services to us, including (without limitation) legal, accounting, audit, consulting and other professional service providers, and providers of other services related to our business.
• With our Customer with whom you are also engaging when you use the Services. For example, you may be using a Greater Giving Site provided to you through a nonprofit organization or school to participate in a fundraising campaign. Greater Giving may disclose the personal information you provide to the nonprofit in order to fulfill your request. You may also receive communications from the nonprofit (or other Customer with whom you have engaged). Each such customer operates independently from Greater Giving and their collection and use of your personal information is not subject to this Notice but to their own privacy notices.
• With banks and payment providers to authorize and complete card payments.
• On Customer-facing Sites only, with advertising or social media networks for personalized marketing purposes (See “Cookies and Other Tracking Technologies ,” below, for additional information).
• With logistics service providers to enable the delivery of packages to individuals.
• With social media management providers that enable us to manage and analyze our branded social media account content, including tags, mentions, posts, comments, and direct messages.
• With other non-affiliated entities to whom you direct us to disclose defined categories of personal information.
• Where Greater Giving believes such disclosure is necessary to comply with laws or respond to lawful requests and legal process or to protect or defend the rights, safety or property of Greater Giving, its affiliates, employees, users of the Services or any person, including (without limitation) to enforce our agreements, policies and terms of use.
• To third parties in connection with any proposed or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our assets or stock (including in connection with any bankruptcy or similar proceedings).

DATA SECURITY AND DATA RETENTION

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Any suspected attempt to breach our policies and procedures, or to engage in any type of unauthorized action involving our information systems, is regarded as potential criminal activity. Suspected computer mischief may be reported to the appropriate authorities.

Please remember that communications over the internet, such as emails, are not secure. We seek to keep secure personal information submitted to us in accordance with our obligations under applicable laws and regulations. However, like all website operators, we cannot guarantee the security of any data transmitted through the internet.

We retain the personal information we collect for different periods of time depending on what it is and how we use it. In some contexts, we will provide additional information about retention as you use the Services. When we collect personal information about you, we will retain it only for as long as is necessary to complete the legitimate business or legal purposes for which we collected it. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide Services to you or our Customer, for example, for as long as you have an account with us or continue to use our Services, and the length of time thereafter during which we may have a legitimate need to reference personal information to address issues that may arise;
• Whether there is a contractual obligation to which we are subject, for example, our contracts with our Customers may specify a certain period of time during which we are required to maintain the information on behalf of our Customers;
• Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; and
• Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation or regulatory investigations.

COOKIES AND OTHER TRACKING TECHNOLOGIES

A “cookie” is a text file that is stored to your browser when you visit a website.

Unique device identifiers like IP address or UDID recognize a visitor’s computer or other device used to access the internet. Unique device identifiers are used alone and in conjunction with cookies and other tracking technologies for the purpose of “remembering” computers or other devices used to access the Sites and Apps. We also gather statistical information about the use of our services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.

Cookies can be classified by duration and by source:

• Duration. The Sites use both “session” and “persistent” cookies. Session cookies are temporary; they terminate when you close your browser or otherwise end your “active” browsing session. Persistent cookies remember you on subsequent visits. Persistent cookies are not deleted when you close your browser, and they will remain on your computer or other device unless you choose to delete them (see below for “How to Delete or Block Cookies and Other Tracking Technologies”).
• Source. Cookies can be “first-party” or “third-party” cookies, which means that they are either issued by or on behalf of Greater Giving or by a third-party operator of another website. For an example of a third-party cookie, our Sites may contain a Facebook “like” button, which would set a cookie that can be read by Facebook. Our Sites may use both first-party and third-party cookies.

The cookies that we may use fall into the following categories:

• Strictly Necessary Cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions taken by you such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but blocking them may impede the functionality of the Sites.
• Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site. All information these cookies collect is aggregated. If you do not allow these cookies we will not know when you have visited our Site, and will not be able to monitor its performance.
• Functional Cookies. These cookies enable the Sites to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some of these services may not function properly.
• Targeting Cookies. Greater Giving does not set targeting cookies on our End User facing Sites or Services. However, our Customers may set targeting cookies on our End User facing Sites for their own purposes and subject to their own privacy policy. On our Customer facing Sites only, we may set targeting cookies. These cookies may be set through our Sites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites, including social media platforms. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

On Customer-facing Sites only, we may enable social media sharing features, such Facebook or LinkedIn “share” buttons. The providers of those features may collect personal information through cookies or other tracking technologies from Customers on Sites where these applications appear. Such collection is subject to the privacy policy of the company providing such feature.

How to Delete or Block Cookies and Other Tracking Technologies. We adhere to the standards set out in this Notice and do not currently monitor respond to browser Do-Not-Track signals. If you do not want information collected through the use of cookies, you can use the Cookie Settings banner or icon on the Site to make selections about the use of cookies. Additionally, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of our services. You also may not receive advertising from us that are relevant to your interests and needs. Additionally, some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to the websites you visit indicating your choice to opt out of certain types of data processing. Through our consent management platform, administered by our vendor OneTrust, the Sites recognize and respond to opt-out requests made using GPC.

EXTERNAL LINKS

Greater Giving may provide links on our Sites and Apps to third-party websites and services that are not under our control. We do not endorse or make any warranty of any type regarding the content contained on such third-party websites or services or regarding the products and services they offer.

We encourage our users to be aware when they leave our Sites and Apps. You should read any other applicable privacy and cookies notices carefully before accessing and using third-party websites and services.

OUR RELATIONSHIP WITH AFFILIATE COMPANIES

Subject to your consent if required by applicable law, we may appoint an affiliate company to process personal information in a service provider role. We will remain responsible for that company’s processing of personal information pursuant to applicable data privacy laws.

Because our affiliate companies are located around the globe, personal information may be transferred to and stored in the United States or in another country outside of the country in which you reside, which may be subject to different standards of data protection than your country of residence.

We take appropriate steps to transfer personal information in accordance with applicable law, such as transferring personal information to countries that are recognized as providing an adequate level of legal protection or where alternative adequate arrangements are in place to protect your privacy rights.

CHILDREN

The Sites, Apps, and Services are not directed to children or intended for use by children. We do not solicit or knowingly accept any personal information from persons under the age of 18. Please do not use the Sites, Apps, or Services if you are under the age of 18.

YOUR LEGAL RIGHTS

If you are an End User who interacts with our Sites or Apps for the purpose of engaging with our Customers and you have questions about legal rights you may have with respect to personal information collected by our Customer, please consult the Customer with whom you have a relationship.

If you interact with our Sites and Apps as a Customer for the purpose of engaging in a direct relationship with us, subject to certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have the right to:

• Know whether we process personal information about you;
• Know how the personal information is used;
• Access, request and receive the personal information we have collected in a portable manner;
• Opt out of having personal information sold, “shared,” or used for certain profiling activities;
• Request that we correct inaccuracies in personal information about you; and
• Request that we delete personal information about you.

You may contact us using the information in the “Contact Us ” section of this Notice for additional information about how to exercise your rights. In addition, if you are a resident of California, Colorado, Delaware, Oregon, or another jurisdiction with similar laws, please see the “Region-Specific Information ” section below for further details on how to exercise your privacy rights.

CHANGES AND UPDATES

We reserve the right, in our sole discretion, to modify, update, or otherwise change this Notice. The “Last Updated” legend at the top of this Notice indicates when this Notice was last revised. Any changes will become effective when we post the revised Notice on our Services, including our Sites and Apps. Where required by applicable law, to the extent we make material or significant changes to the Notice, we will notify you of the update via a pop-up, email, notification in the Services, or other method through which we communicate with you.

OTHER PROVISIONS:

Arbitration. Except where prohibited by law, by using the Services in any way, you unconditionally consent and agree that: (1) any claim, dispute, or controversy (whether in contract, tort, or otherwise) you may have against Greater Giving and/or its parent, subsidiaries, affiliates and each of their respective members, officers, directors and employees (all such individuals and entities collectively referred to herein as the "Greater Giving Entities") arising out of, relating to, or connected in any way with the Services or the determination of the scope or applicability of this agreement to arbitrate, will be resolved exclusively by final and binding arbitration administered by JAMS and conducted before a sole arbitrator in accordance with the rules of JAMS; (2) this arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1-16; (3) the arbitration shall be held in Atlanta, Georgia; (4) the arbitrator's decision shall be controlled by the terms and conditions of this Notice and any of the other agreements referenced herein that the applicable user may have entered into in connection with the Services; (5) the arbitrator shall apply Delaware law consistent with the FAA and applicable statutes of limitations, and shall honor claims of privilege recognized at law; (6) there shall be no authority for any claims to be arbitrated on a class or representative basis, arbitration can decide only your and/or the applicable Greater Giving Entity's individual claims; the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated; (7) the arbitrator shall not have the power to award punitive damages against you or any Greater Giving Entity; (8) in the event that the administrative fees and deposits that must be paid to initiate arbitration against any Global Entity exceed $125 USD, and you are unable (or not required under the rules of JAMS) to pay any fees and deposits that exceed this amount, Greater Giving agrees to pay them and/or forward them on your behalf, subject to ultimate allocation by the arbitrator. In addition, if you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Greater Giving will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and (9) with the exception of subpart (6) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the rules of JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (6) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor Greater Giving shall be entitled to arbitrate their dispute. For more information on JAMS and/or the rules of JAMS, visit their website at www.jamsadr.com.

CONTACT US

If you are an End User who has a relationship with one of our Customers and have a question about how personal information about you is collected, used, or disclosed , or would like to exercise any rights you may have with respect to personal information, please contact the Customer directly.

For other questions about this Notice, or if you are a Customer and want to exercise your rights as described in this Notice, you may contact us by completing this form, or by using the following contact information:

Greater Giving, Inc.
Attention: Privacy Office
1 Heartland Way
Jeffersonville, IN 47130
[email protected]
1-866-269-8151

If you make a request to exercise a privacy right, we will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may decline to honor your request where an exception applies. In order to honor any access, deletion, or similar request, we will require you to provide enough information for us to verify your identity. For example, we may ask you for information associated with your account, including your contact information or other identifying information. If you would like your agent to make a request on your behalf, if permitted under applicable law, the agent may exercise those rights as noted above. We will process the agent’s request consistent with applicable law. As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described in this section or confirm that you provided the agent permission to submit the request.

REGION-SPECIFIC INFORMATION

Information for Residents of California, Colorado, Delaware, Oregon, and Other Similar Jurisdictions. This section supplements the above Notice and further describes how we collect, use, and disclose the personal information we collect about residents of California, Colorado, Delaware, Oregon, and other similar jurisdictions.

Categories of Personal Information We Collect and Our Purposes for Collection, Use, and Disclosure

The following chart details which categories of personal information we collect and process, as well as which categories of personal information we disclose to recipients for our operational business purposes, including within the preceding 12 months.