Donor self-service portal
Give your donors the experience they expect. Give your team the night off.
Donor Engage puts supporters in control of their own donor account management with check-in, checkout, payment information and more right on their phone. You’ll have less friction at your event, cleaner data in your system and happier supporters year-round.
Self service
Allow donors to manage their own contact info, cards and check-in — no staff required
Zero lines
Reduce event-night bottlenecks with self check-in and checkout from any mobile device
Always current
Sync donor updates seamlessly into your Greater Giving event software in real time
What’s included
Three tools. One seamless donor experience.
Donor Engage launches with three core capabilities — each designed to reduce friction at the moments that matter most.
Self check-in
Invite attendees to check themselves in before they walk through the door. Your check-in stations become a backup, not a bottleneck.
- Enable and schedule open time with admin controls
- Send automated invites with personalized links
- Update contact info and add credit card at check-in
- Offer client-side tracking for self check-in completion
Account and profile management
Donors create and manage their own account through a secure, donor self-service portal, keeping their information current without a single call to your team.
- Create and log into a personal donor account
- Update email, phone and mailing address
- Add and manage credit cards on file
- Rely on MFA-secured and PCI compliant solutions
- Use online bidding registration as the entry point
Self checkout
Let donors review their purchases and pay from their phone. This helps eliminate end-of-night checkout crowds and frees your staff to focus on the relationship, not the transaction.
- Review all purchases before paying
- Update payment method at checkout
- Get an instant digital receipt
Who it's for
A solution that works better when everyone wins
Donor Engage closes the gap between what your organization needs and what your supporters actually want.
Event coordinators and development teams
Your staff shouldn't spend event night entering credit cards and updating addresses. Donor Engage empowers donors to manage their own information, and sends the data where it needs to go.
- Reduce check-in and checkout staffing needs
- Count on always-accurate donor contact records
- Seamlessly sync with Greater Giving event software
- Get admin controls for every self-service feature
- Rely on tracking and reporting with self-service adoption
Supporters who value convenience
Today's donors manage their bank, their airline miles and their streaming subscriptions without calling anyone. They expect the same from the organizations they support.
- Check in before arrival and skip the line entirely
- Update their own payment info at any time
- Review and pay for purchases from their phone
- View a clear giving history in one place
- Access the white glove option, if preferred
How it works
Invitation to checkout, all in their hands
Donor Engage fits into your existing Greater Giving workflow. No new platform to learn. No migration headaches.
- Donors enter through online bidding
When a supporter registers to bid in an online auction, Donor Engage replaces the legacy GGAM flow and creates their profile automatically. Checked-in attendees can also opt in via Go Time or manual enablement. - You send the self check-in invitation
As your event approaches, send a message with a personalized link inviting attendees to check themselves in. They can confirm their details, add a card on file and arrive ready to give. - Your team stays focused on donors during the event, not data entry
Check-in stations handle the few who need help — everyone else walks in. Mid-event, donors can update payment methods right from their phone without the need for card reader handoff. - Self checkout closes the night cleanly
You send the checkout message. Donors review their purchases, pay and get an instant receipt — all before the room clears. No post-event billing calls. No disputed charges. - Data flows into your system automatically
Every update a donor makes — contact info, payment method, giving activity — syncs seamlessly into your Greater Giving event software. Your records stay clean without lifting a finger.
Ready to give your donors a better experience and your team a better night?
Already a Greater Giving customer? Learn more here.
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